-RETURN/EXCHANGE POLICY-

Below Terms are applicable to all Pink Plum Boutique Wigs and Hair extensions

There are no refunds on custom wigs.

We are very confident and guarantee the quality of our product!  We want you to be satisfied with your order so we thoroughly check each order before shipment!
Our products come with instructions for a quality care regimen. However, if you feel you’ve received an item that is defective and abnormal and would like an exchange, we are happy to accommodate EXCHANGES. If you have received any product that is defective you must contact us within five (5) business days of receipt of the merchandise.
Please NOTE that you will be responsible for paying costs associated with returning the product(s) if correct item is received.
We do not offer REFUNDS; you will receive a STORE CREDIT. · We suggest that you request for sample where applicable before investing in the hair if you are not familiar with Our Hair.· Also, note that return due to a slight color variation will not be authorized.· Our Color Chart is used as a guide, as the color quality may vary depending on your monitor’s resolution.

NOTE: ·
15% Merchandise Restocking Fee Applies·
·Shipping and Insurance fee are non-applicable for store credit. ·
ALL SALES ARE FINAL on “Custom Order” unless an incorrect item is received. ·
Exchange MUST be initiated within 5 days of product receipt.
·Unauthorized and ineligible exchanges will not be accepted and will incur a 50% unauthorized product return fee.
To avoid this, please follow these exchange guidelines:

Eligible Products:
You must exchange item with similar item/style.  We can only warrant one exchange per order.
Eligible products must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.

Ineligible Products:
Item received for more than 5 days of initial contact.
Item not eligible for exchange are: Clearance items, Custom Orders, Item purchased discount code, and Hair Samples.
Products that have been altered, worn, damaged, or tags/packaging tampered with is ineligible and deemed authorization.
Shipping Cost on Exchange:
Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.
Shipping Cost:
Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise
Exchange Request:
Requests for exchange must be made within 5 days of receipt of product(s). Exchanges must be pre–authorized by us with your RMA number.
To initiate an exchange, please email us at pinkplumboutique@gmail.com . We will issue you the RMA after the pre-authorization. Once you receive your RMA with instructions on how to send it back, you can then send back the item. Credits are issued as store credit only. Store credit is valid for the purchase of any item on www.pinkplumboutique.com and is valid for six months of initial order.

Exchange Duration:
Returns/Exchanges typically take 5-7 business days for a complete exchange. It is highly recommended that you plan in advance if you are going to be initiating an exchange.
Exchange Package Preparation:
You must clearly mark the RMA number on or inside the box.